Hb77 Privacy Policy

1 Introduction

Hb77 ("we", "us", "platform") is a trusted online gaming and Sports Betting service in Bangladesh. We firmly believe that your personal data belongs to you, and this Privacy Policy has been built on that principle.

By using hb77's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. Please take a moment to read through it — it clearly explains, in plain language, exactly what we do and don't do with your information.

This Privacy Policy applies to all information you provide when registering, logging in, making transactions, or browsing the platform. Our goal is to always be transparent and give you full control over your data.

2 What Information We Collect

Hb77 collects two types of information — what you provide directly, and what is automatically gathered as you use the platform.

Information you provide directly:

• Name, Date of Birth, Gender
• Email Address & Mobile Number
• Address (division, district, upazila)
• Payment information (mobile banking number)
• KYC documents (national ID, passport, etc.)
• Information provided when contacting support

Information collected automatically:

• IP Address & Device Type
• Browser Type & Operating System
• Pages visited on the platform and time spent
• Login and logout times
• Cookies & Tracking Tokens

3 How Your Data Is Used

Hb77 uses the information it collects for the following purposes:

• Account Management: Registration verification, login security, and account recovery.
• Transaction Processing: Processing deposits, sending withdrawals, and maintaining transaction history.
• Customer Support: To properly address your complaints or questions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To meet regulatory requirements.
• Platform Improvement: Analysis of user behavior to improve the overall user experience.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.

If you'd rather not receive promotional emails or SMS, you can unsubscribe anytime from your account settings or by contacting our support team.

4 Data Retention & Periods

Hb77 stores your data on secure, encrypted servers. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Retained for a minimum of 5 years after account closure (as required by regulatory obligations).
• Transaction records: retained for up to 7 years (in compliance with financial regulations).
• KYC Documents: Retained for 5 years after account closure.
• Cookie data: retained for up to 12 months.
• Support conversations: retained for up to 3 years.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.

5 Data Sharing & Disclosure

Hb77 may share your personal information only in limited circumstances and for specific purposes:

• Payment Processors: Limited data is shared with mobile banking services such as Mobile Pay, Nagad, or Rocket to process transactions.
• Identity Verification Agencies: With authorized third parties to complete the KYC process.
• Law Enforcement Agencies: When required by a court order or government directive.
• Anti-Fraud Organizations: With industry-recognized organizations for the prevention of money laundering and fraud.

6 Cookie Policy

Hb77's website and app use cookies — small text files stored on your device that help enhance your experience on the platform.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To understand which parts of the site are most used (anonymous data).
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To help improve the platform — you can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7 Security Measures

Hb77 uses industry-leading technology to keep your data safe. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for data stored in our databases.
• Two-Factor Authentication (2FA) — an extra layer of security for your account.
• Real-time fraud detection system.
• Regular security audits and penetration testing.
• Restricted Staff Access — only authorized personnel can view specific data.

In the event of a security breach, hb77 will promptly notify affected users and, where applicable, the relevant regulatory authorities.

8 Your Rights

Every registered user on hb77 has certain fundamental rights over their personal data:

To exercise any of the rights listed above support@hb77.bizto send us an email. We will respond within 30 days of receiving your request.

9 Child Protection Policy

Hb77 strictly prohibits access to its services by anyone under the age of 18. We never knowingly collect or store information from minors.

• Age verification is mandatory at the time of registration.
• If an account is suspected to belong to a minor, verification is initiated immediately and the account may be suspended if necessary.
• If we become aware that any data has been collected from a minor, it will be deleted immediately.

If parents believe their child is using hb77, please support@hb77.biz. We will take prompt action.

10 Third-Party Services

Hb77 works with a number of trusted third-party service providers to operate the platform. These providers only receive the data necessary for their specific function and may not use it for any other purpose.

• Payment Gateway: To process mobile banking and bank transfer transactions.
• KYC Service Provider: For identity verification.
• Cloud Hosting: For secure data storage and backup.
• Analytics Tools: To measure platform performance (using anonymous data).

All third-party service providers are contractually required to comply with hb77's privacy standards and may not use your data for their own purposes.

11 Policy Updates

Hb77 may update this Privacy Policy from time to time. For any significant changes, we will:

• We'll notify you in advance via email or app notification.
• We will update the "Last Updated" date at the top of this page.
• For major changes, we'll ask you to accept the new policy on your first login.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

12 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

For data protection requests, we may need to verify your identity before proceeding. This is to ensure that no one else can access your information.