From opening your account to making withdrawals — hb77 is with you every step of the way. Browse the topics below or talk directly to our support team.
Select the Type of Issue You're Facing
Account Registration, Password & Verification
Mobile Pay, Nagad & Rocket Payment Issues
Bonus Claims, Wagering & Expiry
Install, Update & Loading Issues
Bet Cancellations, Odds & Live Betting
Account Security, KYC & Info Updates
VIP Tiers, Points & Exclusive Offers
Page Not Loading & Error Messages
Click the "Register" button on the hb77 website or app. Enter your mobile number, name, and password. Verify the OTP and your account will be ready.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password.
KYC verification is required to process withdrawals. Upload a photo of your National ID or passport. Approval is usually granted within 24 hours.
Account details cannot be changed directly from settings. Contact our support team via live chat and complete identity verification. This is typically resolved within 1–2 business days.
No. Per hb77's policy, each person is allowed only one account. If multiple accounts are detected, all bonuses may be voided and the accounts suspended.
Go to the "Deposit" tab on your dashboard and select Mobile Pay. Send the amount to the hb77 merchant number shown and enter your transaction ID in the form. Funds are credited to your wallet within 2–5 minutes.
Save your transaction ID and report it via Live Chat. It is usually added manually within 15 minutes.
1–4 hours for regular members, instant for VIP members. Requests submitted after midnight may be processed the following morning.
Minimum withdrawal is ৳500. Wagering requirements must be met before withdrawing any bonus balance.
First, check whether your KYC is complete. The reason for any rejection will appear in your notifications. If the issue persists, contact our support team.
Following these steps in order will get your issue resolved as quickly as possible
90% of issues are covered in our FAQ. Check there first — it'll save you time.
Click the chat icon on the right. Our support team is active 24/7 and responds in an average of 2 minutes.
Have your account ID, transaction number, and screenshot ready beforehand — it helps us resolve your issue faster.
For complex issues, write to support@hb77.biz with full details. You'll receive a response within 6 hours.
See how fast your money moves with each payment method
| Payment Methods | Deposit Limits | Deposit Time | Withdrawal Limits | Withdrawal Time | Status |
|---|---|---|---|---|---|
| Mobile Pay | ৳500 – ৳50,000 | 2–5 minutes | ৳500 – ৳30,000 | 1–4 hours | Active |
| Nagad | ৳500 – ৳50,000 | 2–5 minutes | ৳500 – ৳30,000 | 1–4 hours | Active |
| Rocket | ৳500 – ৳20,000 | 5–10 Minutes | ৳500 – ৳20,000 | 2–6 hours | Active |
| Upay | ৳500 – ৳15,000 | 5–15 minutes | ৳500 – ৳15,000 | 2–8 Hours | Active |
| Bank Transfer | ৳5,000 – ৳2,00,000 | 1–3 hours | ৳5,000 – ৳1,00,000 | 1–2 Business Days | Limited |
Account verification is required for bank transfers. Requests made between 11 PM and 6 AM will be processed the following day during banking hours.
It's natural to have questions when using an online betting platform. First-time hb77 users may find everything from deposits to betting rules unfamiliar. This Help Center was built for exactly that — so you don't have to contact support every time.
Hb77's live chat support is available 24 hours a day, 7 days a week — including Eid, Puja, and all public holidays. Email responses may take up to 6 hours.
Many users accidentally send money to the wrong number during a deposit. If this happens, save your transaction ID and report it through hb77 Live Chat. Our finance team will work with the payment gateway to resolve it. To avoid this, always copy the official payment number directly from your dashboard.
A common misconception about bonuses is that you can withdraw them right away. In reality, every bonus comes with a wagering requirement. At hb77, this is typically 10x to 20x — meaning a ৳1,000 bonus requires ৳10,000 to ৳20,000 in bets before it becomes withdrawable. Once the wagering is complete, the balance is automatically transferred to your main wallet.
Use a strong password that includes uppercase letters, numbers, and special characters. Keep two-factor authentication (2FA) enabled. If you log in on someone else's device, always log out when done. hb77 will never ask for your password by phone or SMS.
A common issue for mobile app users is the app crashing or failing to load. In most cases the fix is simple — update the app, restart your phone, or clear the cache. If the problem continues, reinstall the latest APK from the hb77 website. Android users need to keep the "Install from Unknown Sources" option enabled.
When placing bets in live betting, you may sometimes see a "Bet Rejected" or "Odds Changed" message after submitting. This is not an error — odds shift quickly in live matches and new bets may not be accepted after a certain point. Simply refresh the page and place your bet at the updated odds.
A common question about the VIP program is how to move up the tiers. At hb77, your VIP level depends on your monthly deposit and betting volume. You need ৳10,000 in monthly deposits to go from Bronze to Silver, and ৳50,000 to reach Gold. Diamond membership is invitation-only — the hb77 team will reach out to you directly.
If anyone calls or messages you on WhatsApp claiming to be hb77 and asks for a deposit, it's a scam. hb77 only processes transactions through the official website and app. If you encounter anything suspicious, report it immediately to support@hb77.biz.
Hb77 is committed to responsible gaming. If you feel your playing habits are getting out of control, set a daily deposit limit or take a temporary self-exclusion from your account settings. Visit our Responsible Gaming page to learn more.
Whenever you need us, we're here to help
The fastest way to get help. Click the chat icon on the right side of the website or app and connect with us instantly.
Avg. response time: 2 minutesFor complex issues, reach us by email. Include screenshots and your transaction number for a faster resolution.
support@hb77.bizFind answers to common questions on your own. Browse through a collection of 100+ FAQs.
100+ FAQsMost frequently asked questions about our Help Center
Hb77 believes entertainment is best enjoyed responsibly. If your gaming habits are starting to affect your daily life, take a break. Our self-exclusion and deposit limit tools are here to help.
To access these features, go to Account Settings → Responsible Gaming, or let our support team know.
Our support team is always ready to help. Start a live chat or send us an email — we'll get you sorted quickly.